Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mjconl6291
Newbie

Roku express 4k+ remote mute button changing aspect ratio on TV

When I hit the mute button on my Roku remote it changes the aspect ratio on my Sharp TV. I have tried changing the TV setting to have CEC enabled and changing the display type in the roku settings to 1080p from automatic. Any suggestions?

Thanks

0 Kudos
2 REPLIES 2
annaharrow
Newbie

Re: Roku express 4k+ remote mute button changing aspect ratio on TV

It seems your Roku remote's mute button is affecting your Sharp TV's aspect ratio. 

In my opinion, try these steps: 

 

Check if the mute button works normally. 

Update both Roku and TV firmware. 

Reset Roku's display settings to default.

Verify the HDMI cable is secure. 

Disable CEC on both devices. 

If needed, factory reset Roku and reconfigure settings. 

Contact Roku and Sharp support if issue persists.

 

These steps should help resolve the aspect ratio problem.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Roku express 4k+ remote mute button changing aspect ratio on TV

Try reprogramming the Roku remote for your tv but skip the first positive result by pressing YES, see if a later code gives you the proper mute command?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.