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Roku does not respond to emails

I have been trying to install a Roku on a TV and it will not connect to the internet. This Roku Express was installed on another TV and I upgraded the Roku to the voice model and I can't install the older Roku on another TV

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Roku Guru

Re: Roku does not respond to emails

Hi @roseydaze

Thanks for the post.

For clarification, are you having issues connecting your Roku Express to the internet? If so, please be advised that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us updated!

All the best,

Kariza D.
Roku Forum Moderator
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