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lonvishz
Newbie

Roku Voice Remote won’t wake up

I am using a Roku streaming stick +. My voice remote is in permanent pairing mode (green light won't stop flashing).  Using Roku remote for iOS, I can navigate with ease.  
My exact meassage:  'Your voice remote is asleep.  To set up TV power and volume control, switch to your Voice Remote and press OK to continue.'

So I tried to factory reset my Roku stick using ios remote. Now when the Roku stick restarts and asks me to choose the language, the voice remote flashes green but is not connected or Paired. No matter what troubleshooting I do , it just won’t connect and I am struck at language screen after factory resetting ! 

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1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Roku Voice Remote won’t wake up

Hi @lonvishz,

Welcome to the Roku Community!

We apologize for the delay in responding to your inquiry with your Roku voice remote that won't pair, and we appreciate the troubleshooting effort.

We've got some additional troubleshooting provided by our support page here if you haven't tried it yet: How to fix your Roku voice or a simple remote that is not working.

Please keep us posted on what you find out.

Thanks,

Rey

ERey.
Roku Community Moderator
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