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funkmonster
Newbie
‎06-03-2021 10:38 AM

Roku Voice Remote doesn't pair; pair light won't come on

I tossed the Roku voice remote that came with my TV (a few months ago) because it wouldn't pair, or wouldn't stay paired. The pair light wouldn't even come on. I just ordered a new one from Roku for $20, and it is doing the exact same thing. The pair light doesn't even come on. What gives?

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RokuMary-F
Community Moderator
Community Moderator
‎06-05-2021 12:24 PM

Re: Roku Voice Remote doesn't pair; pair light won't come on

Hi @funkmonster,

Thanks for posting in the Roku Community regarding the remote control not pairing to your Roku TV.

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues with my Roku® voice remote? | Official Roku Support

If the issue still persists, we would recommend contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, you can visit our Community post here: Contacting Support for Your Roku TV

We appreciate your patience with this matter!

Regards,
Mary

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