Remotes

[Patrick225]

Bought this device 6/6/2021.  Since then the time it holds a charge has been diminishing. Today when I charged it it only lasted 1 hour.  Is there any kind of warranty on this device? The rechargeable batteries must be defective. I notice many other people are having a similar problem.  Thanks, Patrick

[RokuKariza-D]

Hi @Patrick225

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected Voice Remote Pro. It can be found in Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Patrick225]

Serial  YHOOAP319704   Software 10.5.0  build 4208-50

[RokuKariza-D]

@Patrick225

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Garryb]

My remote gave our 2 days ago. Will not charge. Tried several A/C outlets. Any suggestions? Love remote and what to fix now.

[Patrick225]

I described the problem of not charging to Roku.  They said it was a hardware problem with remote and would send a new one. I presume you have a Roku Remote Pro. You might try contacting them.

[Tivoburkee]

It might be a while before you get it, if you're approved for a replacement, they are sold out of the ALL remotes. 

[RokuMary-F]

Hi @Garryb,

Welcome to the Roku Community!

I understand that your new Roku Voice Remote Pro is not charging, can you please provide the serial number/device ID on your Roku device?

I'll be able to assist you further from there.

Best regards,
Mary

[Garryb]

Model — 4800X

SERIAL # -X01000736YGG

DEVICE ID - S02A20D36YGG

THANKS

[RokuMary-F]

Hi @Garryb,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Best regards,
Mary