Remotes

[Brigette66]

I have two Samsung TVs and two Roku Voice Remote Pros. One of the remotes for power and volume control stopped working on TV overnight end of January 2022 (no updates since December 2021 and other buttons still work). Have gone through ALL the recommended steps of pairing and rebooting. I have also tried to pair it on the different Samsung TV (even rebooted Internet). None of the codes work when going through the "Set up remote for TV control" with music not stopping for all of them. Note it's not a battery nor HDMI issues either. 

[RokuKariza-D]

Hello @Brigette66

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected Voice Remote Pro. It can be viewed by navigating to Settings > System > About or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza