Remotes

[AcePeter]

Hello I have a Roku Pro Remote I bought in July of 2021 as of today 12-13-2021 when I plugged in the earphones it stopped working and it unpaired with my Roku stick on my TV. I even did a re-pair and it did the same thing. It only stops working and unpairs when I plug the earphones in. Battery is charged with a 79%. Has anyone had this problem before or is my device defective? ..Thanks for your time. 

[RokuDanny-R]

@AcePeter

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[AcePeter]

Thank you Danny..

[AcePeter]

Seems  I need a serial # to get through to support. Remotes do not have serial #s. 

[RokuDanny-R]

@AcePeter

Thanks for the follow up.

I have already passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny