Remotes

[8kLenziz]

For some reason when I first purchased the new Roku voice remote Pro second edition, the backlit buttons would light up anytime I moved the remote or even slightly touched it, which I liked! now they only light up when I press the buttons, is this because of an update or is there something wrong with my remote?

[RokuTakashi]

Hi, @8kLenziz 

Thanks for posting, and welcome to the Roku Community.

I appreciate you for bringing your concern to our attention, and I'm here to help.

Let's perform a troubleshooting step to resolve this issue. Follow the steps below:

Restart the Roku remote

1. Press and hold the Back and Home for 20 seconds.

Re-pair your Roku remote

1. Set your Roku device to pairing mode by unplugging it to the power outlet for 15 seconds.
2. Press and hold the pairing/Back and Home buttons of the remote for 5 seconds to pair your Roku remote.
3. Wait for the pairing prompt on your screen.

For more information, you can visit this support article on How to fix your Roku voice remote that is not working

Hope this helps, and let us know on what you find out.

Thanks,
The Roku Community Team.