Remotes

[jaavenor]

Ask Roku for a replacement.  Actually Roku offered a replacement- so far no difficulty with the replacement.

[Fromsoca23]

Okay, I will try that.  Thank you

[TL7]

I did the unpairing/repairing and it didn't work. I had another roku remote that I successfully paired to it, but it would not power the TV on and off. Then I discovered my TV remote had paired itself to the roku! It seems I can control everything  on the roku. So I will try this before asking for a replacement. 

Really, this situation is ridiculous. 

[Jopigter]

Hi 👋👋👋😊😊😊 I need some hand

[jrlinden]

I also just purchased a Roku Ultra - I have two others (they are not in the same geographical area) and at random times when the TV is off the remote finder beeps for 60 seconds- happens during the day, middle of the night, very random. I never had this issue with the other two remotes. Is it possible to change the remote channel on this unit - the channel that the remote signals the Roku unit?

[atc98092]

No, it is not possible to manually assign the WiFi channel the remote uses. It follows the channel that is being used by the device for network access, or for a wired connection it self-chooses a channel. 

[PaulSpot]

@RokuDanny-R  I can’t get any replies on my open support case about this. Can you help? I did a live chat with an agent and they said they’d be sending me instructions to return my roku for a replacement, then a support case was opened a couple weeks ago. But no replies to me since…

Support case 4425234

[RokuDanny-R]

@PaulSpot

Thanks for the post, I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[PaulSpot]

Thanks @RokuDanny-R . I got a follow up that asked me if I've received any return instructions. I replied to that email, but haven't gotten a response. I'm not sure my responses are coming through, since I didn't get responses over the last 2 weeks to my support case? Maybe there's just something wrong with the replies?

[RokuMary-F]

Hi @PaulSpot.

Thanks for keeping in touch and following up on your RMA status.
Rest assured that I’ve escalated your RMA support follow-up. We sincerely appreciate your patience, please keep in mind that some warehouse and shipping processes have been impacted by covid delays. Keep an eye on your email, a member of our support team will be in contact
Thanks,
Mary