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Redmoon
Reel Rookie

Roku Ultra setup pair with remote

Remote won’t pair and it’s stuck at this screen attached. I tried all the different troubleshooting steps in other posts like resetting the remote by holding pairing button for 20 sec and resetting the Roku  multiple times. The remote will turn the TV on but then it gets stuck here and no longer does anything else. Light on Roku is white and blinking. Remote light is green and blinking. Remote is fully charged. 

IMG_5613.jpeg

 

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5 REPLIES 5
RokuCarly
Community Moderator
Community Moderator

Re: Roku Ultra setup pair with remote

Welcome to the Roku Community, @Redmoon!

Thank you for reaching out. I understand your troubles in pairing your Roku remote and I'd be happy to help you with this.

Firstly, have you already tried rebooting your Roku Ultra by unplugging it from your TV and to a power source? If not, I highly suggest so. After doing so, replug everything and try to pair the remote again to see if this will make any difference. 

If the issue persists, do you have another Roku Voice Remote we can try to see if this will pair with your Roku Ultra? If so, that would be great.

I'll be looking forward to your update.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Redmoon
Reel Rookie

Re: Roku Ultra setup pair with remote

Yes, I’ve rebooted several times the Ultra by removing power since there’s no other way to get off that screen. And I’ve tried paring another remote and it does the same thing. 

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RokuCarly
Community Moderator
Community Moderator

Re: Roku Ultra setup pair with remote

Thank you for confirming, @Redmoon.

We could try one more step, and with your permission, we can perform a hard reset on your device. Please be informed that resetting your Roku streaming device will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions. Also, before doing this step, ensure you know the name and password of your network connection.

You may refer to our support article to help you: How to system restart or factory reset your Roku streaming device. 

Let me know how it goes!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Redmoon
Reel Rookie

Re: Roku Ultra setup pair with remote

I already tried that,  resetting to factory defaults is where that screen I sent is from. The screen comes up to select language, and then the screen I sent pic and doesn’t allow any other action.  I’m stuck with a brick at this point. 

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RokuCarly
Community Moderator
Community Moderator

Re: Roku Ultra setup pair with remote

Thanks for keeping me posted, @Redmoon.

I appreciate your cooperation as we work to resolve the issue you're currently experiencing. 

In this case, I will reach out to you via Private Message to gather further personal information as I will coordinate this with the appropriate Roku team for additional reinforcement. Kindly keep an eye on your inbox.

Thanks,
Carly

Carly Y.
Roku Community Moderator
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