Remotes

[RokuMary-F]

Hi @Mrsgator,

Thanks for posting in the Roku Community!

We apologize to hear that you're having this experience. Can you please provide us with additional information about the issue you are experiencing? How long does the battery last? Have you also tried to remove and reinsert the batteries if this helps resolve the issue? Check the steps on this link to get your remote back up and running: http://go.roku.com/remotehelp 

Please keep us posted and we'll continue assisting you from there!

Best regards,
Mary

[RokuMary-F]

Hi @handyd123,

Thanks for following up.

As previously requested by @RokuDanny-R, kindly provide us the serial number/device id of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted.

Best regards,
Mary

[mjdematteis]

Hi, I'm having the same problems as others on this thread. Can someone please help?

ID: 7LC736347423

SN: YP006U347423

[RokuDanny-R]

@mjdematteis

Thanks for the post.

Please be aware that your device is no longer under warranty. It's possible that the remote may be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

Thanks,
Danny