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nickb1979
Reel Rookie

Roku Ultra remote draining battery in 2 days

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I purchased 2 roku ultras one works great.   The other one has a remote that  eats batteries about once every 2-3 days.   I am not sure if I am doing something wrong or the remote is just broke.   

2 Solutions

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atc98092
Community Streaming Expert

Re: Roku Ultra remote draining battery in 2 days

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If you have something plugged into the headset jack on the remote, this turns on an audio amplifier in the remote. If you leave them plugged in at all times, the audio amp will drain the batteries in a couple of days. Always unplug earphones from the remote when not using them. 

Dan

Roku Community Streaming Expert

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RokuDanny-R
Retired Moderator

Re: Roku Ultra remote draining battery in 2 days

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@ntea @PMT2 

Thanks for the posts.

As stated in my previous posts, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

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103 REPLIES 103
boogernose
Roku Guru

Re: Roku Ultra remote draining battery in 2 days

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Are you using Funky battery's?

Otherwise if its recent enough to return or exchange it............

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Retired Moderator

Re: Roku Ultra remote draining battery in 2 days

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@nickb1979 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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nickb1979
Reel Rookie

Re: Roku Ultra remote draining battery in 2 days

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How do I PM you?? 

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boogernose
Roku Guru

Re: Roku Ultra remote draining battery in 2 days

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Click on his name view profile Private Message on right.

---A problem clearly stated is a problem half solved---.
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SadRemote
Reel Rookie

Re: Roku Ultra remote draining battery in 2 days

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This is also happening to me. Did you get an answer? 

atc98092
Community Streaming Expert

Re: Roku Ultra remote draining battery in 2 days

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If you have something plugged into the headset jack on the remote, this turns on an audio amplifier in the remote. If you leave them plugged in at all times, the audio amp will drain the batteries in a couple of days. Always unplug earphones from the remote when not using them. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
nickb1979
Reel Rookie

Re: Roku Ultra remote draining battery in 2 days

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Nope never have had anything plugged into the remote.  I am taking the batteries out after every use now.   It is kind of annoying

atc98092
Community Streaming Expert

Re: Roku Ultra remote draining battery in 2 days

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@nickb1979 wrote:

Nope never have had anything plugged into the remote.  I am taking the batteries out after every use now.   It is kind of annoying


I just checked the battery level in my Ultra 4640. I last changed them months ago, and they now show 69%. Now this Roku isn't used on a daily basis, but it is a WiFi Direct remote, so it is talking with the device regularly, although I don't know what sort of sleep it might enter when undisturbed. If yours are draining in days, then the remote is likely defective and you should contact one of the Roku forum admins directly via PM. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
boogernose
Roku Guru

Re: Roku Ultra remote draining battery in 2 days

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@nickb1979

does it feel warm in any way? After not being used?

---A problem clearly stated is a problem half solved---.
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