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toferj
Newbie

Roku Ultra remote doing double click?

This can't be the solution. The Roku remote only uses IR to control the TV power and volume. It uses an RF signal to control the Roku itself. No line of site needed.

I would really rather have someone from Roku respond to this post with a real solution to the problem. 

14 REPLIES 14
RokuDanny-R
Retired Moderator

Re: Roku Ultra remote doing double click?

@toferj

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
skyembers
Newbie

Re: Roku Ultra remote doing double click?

Me2; resetting the remote made it normal again:)

0 Kudos
drsearllie
Newbie

Re: Roku Ultra remote doing double click?

Is there a solution to a sticky keys remote? Mine double clicks making me scroll past the menu item that I want... Sometimes it triple and quadruple clicks with only one touch of the button.

jjain
Roku Employee
Roku Employee

Re: Roku Ultra remote doing double click?

Can you reboot your device ? UnPlug and turn it back on.

0 Kudos
Dogfish54
Reel Rookie

Re: Roku Ultra remote doing double click?

I am here because I am having the same thing on multiple different Roku ultra units.

RokuJechealR
Community Moderator
Community Moderator

Re: Roku Ultra remote doing double click?

Hi @Dogfish54,

Thanks for sharing this in the Roku Community!

Did you try the troubleshooting steps for rebooting your Roku device? If not, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

If the issue persists, please keep us updated.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
NotU
Newbie

Re: Roku Ultra remote doing double click?

I also have this issue. It happens with a device that constantly has power and one that gets its power from the TV, so it turns off and on with the TV. 

To me this negates the power cycle advice. Of course we have all tried to power cycle the device but its not very helpful in the middle if a program. 

0 Kudos
RokuJanadeeK
Retired Moderator

Re: Roku Ultra remote doing double click?

Hi @NotU,

Thanks for your post.

When did the issue start? Can you specify which remote model this is? Also, may we have the device ID of the Roku player which the remote is paired with? You can check it through Settings > System > About.

Please keep us posted so we can continue assisting.

Regards,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
LES5
Newbie

Re: Roku Ultra remote doing double click?

How did you reset your remote?

0 Kudos
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