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Roku Ultra remote Headphones stopped working after update?

I purchased 3 of the Ultra's the 4660X2, 4670X, and the 4800X.. The first 2 had sound issues within the first year... the 4880X , which is the newest is the only one left still working.. Why doesn't Roku address this issue? .. I replaced my Roku sticks with these other units, which I didn't want to go back to a box and Now I am down a $100 apiece on 2 units that don't work and going back to the Roku sticks.. It's just plain bad marketing and makes me want to never trust another Roku product.. 

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