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badhabit_wb
Reel Rookie

Re: Roku Ultra 2024 will not stream audio to old Roku Ultra 2018 remote using headphone jack

You're very welcome. I would love the Ultra 2024 if it worked with my other remotes.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Roku Ultra 2024 will not stream audio to old Roku Ultra 2018 remote using headphone jack

Hey @badhabit_wb, thanks for letting us know!

We want to learn more about the issue with your Roku remote for your Roku Ultra 2024. Can you tell us:
  • Is your remote the older one with AA batteries, or the newer rechargeable one?
  • What is the remote model? If it's the older one, the model number is under the battery compartment.
In the meantime, try resetting your remote. Press and hold the Back and Home buttons together for about 20 seconds, then pair it again. Let us know if that helps!
 

We'll wait for your update.

Thanks,
Roku Community Team

Jharra Q.
Roku Community Moderator
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