Remotes

[RokuKariza-D]

@javabean2020

Thanks for the reply.

It looks like the serial number isn't included in the photo. Make sure you navigate to Settings > System > About for device information to show up. 

We look forward to your response.

All the best,
Kariza

[RokuKariza-D]

@Ktm0981

Thanks for following up.

As I stated in my initial reply in this thread, please reply here with the serial number of the Roku device associated with the affected remote. I'll be able to further assist you from there.

All the best,
Kariza

[javabean2020]

My apologies I did not see that first email reply.  

Model 9101X Dash Roku smart sound bar 

Software version 10.0.0 – build 4209–95

SN YL009R230923

Device ID are 65089230923

[RokuKariza-D]

@javabean2020

Thanks for the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[randerson1978]

Remote serial number 5g461p051830, model 4230x Roku 3

Batteries wear out in a day. Have tried the System factory reset but it did not help. Need help. Thanks Ron

[RokuKariza-D]

@randerson1978

Thanks for reaching out!

Please be advised that the Roku 3 (4230X) is an older Roku device that is no longer under warranty. It is possible that the remote may simply be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player.

We appreciate your understanding.

All the best,
Kariza

[javabean2020]

Thank you. I literally opened the box a month ago after getting last year.  So would figure it would still work.  I bought another one online but it was really question of should it die this fast?

[Ktm0981]

I had already sent this information and you said they would be getting back with me. That was over two weeks ago. So here it is again. 

Model: 9102R

Serial Number: YLOOAA369652

Software Version: 10.5.0 Build 4187-95

If the O in the serial number is wrong then they are zeros 

[Ktm0981]

10/26/21. Batteries went dead again. I will continue to post when they go dead. It is unbelievable and just VERY POOR CUSTOMER SERVICE that you have not responded to me on this issue. **BUYER BEWARE**. Roku is selling a bad product and will not help you when you reach out to them. There are several other products that do the same as Roku and have better customer service***DO NOT BUY**. Get a fire stick you will be much happier

[RokuDanny-R]

@Ktm0981

Thanks for the follow up.

It looks like you're already in touch with out Support team at this time. We would highly recommend continuing to work with them as they would best be able to assist you moving forward.

Thanks,
Danny