Remotes

[Ktm0981]

I have a Roku Soundbar and the batteries go dead in my remote every week. Is there a software update or any other fix besides taking them out when I’m not using it? 

[Sook]

Same issue

DEVIXE IA 9101X - Roku smart soundbar

Sn: YL005S07456

Software ver: 10.0.0 build 4209-95

Remote is RC490

[RokuKariza-D]

Hey @Ktm0981

Thanks for bringing this to our attention.

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Indymom23]

I am having the same issue with my remote batteries draining about every week. 
model 9101x Roku smart soundbar

sn YL005P167177

software version 10.0.0 build 4209-95

[RokuDanny-R]

@Sook @Indymom23 

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[javabean2020]

I have the very same issue with the RC 490 batteries for the sound bar. I installed new batteries yesterday and today they are reading 85% where yesterday was at 100%

[javabean2020]

Have issue with remote battery deprecating battery in few days. Seeing lot of posts as I am researching.  What is Roku doing about it?

[RokuKariza-D]

Hi @javabean2020

Thanks for reaching out here in the Community.

Please reply here with the information I asked for in my post above. I'll be able to further assist you from there.

All the best,
Kariza

[javabean2020]

Kariz

[Ktm0981]

Haven’t gotten a response on this issue for 2 weeks now and it is a clear issue with others having the same problem. Hoping to hear something soon and not ignored