Remotes

[Flash111]

As soon as I can finish transitioning to all other manufacturers products I will NEVER use another Roku product again...cheaply made and over the past 15 years I have gone through 5+ Roku's...the remote control is of the worst design, and design matters, not user friendly at all...can't hold the stupid thing without it slipping and the volume control is constantly NOT WORKING...having to dig through settings to re-pair makes it frustrating and not worth it!!!!!!...maybe test runs should be done with consumers that are actually buying the product...WTF!!! Roku is just another cheaply made product from CHINA!!!...we ALL NEED to STOP buying this **bleep** made in CHINA!!!

[RokuJharra-Q · Accepted solution]

Hi, @Flash111 Welcome to the Roku Community!

Thank you for taking the time to bring the issue with your Roku remote to our attention. We genuinely appreciate your input and are here to assist you in resolving this matter.

To get started, we would appreciate it if you could provide us with more specific information, such as:

• Is this the remote that came with your Roku device, or was this purchased separately?
• When did it start having problems pairing?
• Are there any lights on your remote or device when you try to press random buttons or the pairing button?
• Serial number of the Roku device you have. 

In the meantime, here are some steps you can try to troubleshoot your physical remote.

Set up your remote for TV Control

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

For reference, here's the support article dedicated to this: How to set up your Roku voice remote to control your TV

We'll be looking forward to your update.

Best regards,
Jharra

[Flash111]

No...that is what I am saying...I do not need instructions on how to pair my remote and adjust tv settings, etc...I am NOT technically challenged...I am declaring that the design of the Roku remote is flawed...the remote itself is too small, and I have small hands as I am petite...but this slim and slightly satin texture causes the remote to slip in my hand when applying pressure to the button of choice...it slips and turns and makes it difficukt to use properly for controlloing the viewing...and the re-pairing is becoming a nuisance and I turn off the roku and use my tv apps...it's becoming a redundent and nearly unnecessary device as tv's have most of the apps that people really use...Roku was great back in the day, but now is becoming obsolete...

[Flash111]

original remote...device maybe a year old...no lights what so ever and the serial #SODA23D87DRJ...and  my advice is sell the voice activated devices separate from those w/out voice activation...because that stupid little button on the side interjects constantly when I never use voice activation and trips up settings everytime...P.O.S. device!!!...POOR DESIGN...and made in CHINA!

[RokuRiamie-D]

Hi @Flash111,

Thanks for your response.

Thank you for your feedback regarding our Roku remote. Our Roku team values your input, as your convenience and satisfaction are our top priorities. We would appreciate your patience and cooperation as we work to improve our Roku products.

Best,
The Roku Community Team

[djsstuff]

I am constantly needing to re-pair my remote. The rechargeable battery is currently at 89%. It will work for one use and the it doesn't. It wont light up when I say "Hey Roku". Currently I am pushing the power button and then the Guide button so that I can get to "live tv". I bought this at the same time as I bought the ONN Tv. I have a voice remote pro downstairs that has worked great for several years and that is why I bought this on for the bedroom.

[jontalk]

@Flash111Out of curiosity, have you ever bothered to install a network app like WiFi Analyzer for Android or something similar by Apple? I ask since Roku remotes connect via WiFi direct and if you've chosen a congested channel, its possible that's the issue. I've been a Roku user since the first gen player and never have these problems since I constantly monitor the environment. Not only will the app show you how many others use the same channel/band but it provides channel ratings so you can select the best one. Wisdom tells us to focus on solutions so you might want to give this a run. Regardless, best of success!

[Flash111]

I have done this numerous times attempting to narrow down the issue...I also run tests on the wifi to evaluate where the numbers are...sorry, but de nada...

[Flash111]

...so see Roku people...it's not just me...this individual is having sim/same problems...poor design Roku!