Remotes

[Kimisland]

Hi. My Roku remote has stopoed working at the bottom star button where it should take the program to the main screen. Please send me a new remote ASAP so it gets here in one day.

Please call me at
(971) 354-1*** right now.

TY.

Kim 🍎

[RokuTakashi]

Hi @Kimisland,

Greetings and welcome to the Roku Community.

Thanks for inquiring for support, and we're here to assist. May we know what troubleshooting steps have you taken so far to resolve the issue? Have you tried unpairing and pairing your Roku remote to see if you notice any improvements?

Please keep us posted.

All the best,
Kash

[Strega2]

Typically, I use the <- key in the upper left corner to get back to the main screen of an app.  I believe the * key within apps varies based on what app you are using.  (And I think in some apps, does nothing.)  What app(s) are you using?

[Kimisland]

I've removed the batteries and replaced them, have opened the remote and pushed the bottom button on the four-way cross, but nothing is working. I put it back together and tried depressing the button again; nothing.

[Kimisland]

I use the left arrow button also, but need the bottom button on the purple four-way cross to work. It doesn't so I think I need a replacement. It's not even a year old and came with the TCL Smart TV.

[Strega2 · Accepted solution]

Oh I thought you meant the * key.  Sure, the arrow keys should work anywhere.  Here’s the contact page for TCL:

https://support.tcl.com/us/contact-us-options

[makaiguy]

Are you, perhaps, having this problem from within the Directv Stream app?

I don't have Directv Stream so I can't check this, but ... In another thread it was posted that a recent update by Directv changed the access key for library functions from down-cursor to the BACK key near the top of the remote.