Remotes

[Adanieal]

So my roku uses a infrared light remote wich stopped working for no reason, i checked the infrared under a camera and it works but somehow the Roku doesn't respond to the remote, I already reset both of them, I can't use the Roku app, and no my Roku doesn't have any Wi-Fi saved. 

[RokuDanny-R]

@Adanieal

Thanks for the post.

Can you please provide more specific information about the issue you are seeing? What Roku model device are you using? Have you made sure that the IR sensor on the Roku device isn't blocked? With more detailed information, we will be able to assist you further.

For more information about troubleshooting IR remotes, visit our Support page here: Fix your remote

Please keep us posted what you find out.

Thanks,
Danny