Remotes

[djslcole]

My Voice remote has quit controlling my TV sound & mute. It worked fine the last time I used it. Other functions seem unaffected. I replaced the batteries with new ones. The TV remote still works fine.

I notice the Roku SW 14.1.4 build 7709 was updated 2/23/25, but not sure if this would affect the remote.

I went thru the remote setting procedures and it seemed to complete correctly, but still no volume control.

I have a Roku Streaming Stick 4K model 3820X2 and the voice remote that came with it in 2024.

[RokuRiamie-D]

Hi @djslcole,

Welcome to the Roku Community!

Thanks for letting us know that your Roku remote is not controlling your TV volume. We'd be glad to assist you with this.

Before we proceed, we would like to know the make and model of your Smart TV. In the meantime, let's see if this will work for you.

1. Restart your Roku device
2. Reset your Roku Voice Remote
3. Pair it and set up the remote for the TV control again.

For more help, please visit our Roku support article: Why is my Roku® voice remote not controlling power and volume on my TV?

We hope to get this sorted out soon.

Cheers,
The Roku Community Team