Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Isak
Reel Rookie

Roku Remote causes playback pausing randomly

I’m having issues with my Roku Express 4K+ (3941X2) randomly pausing playback every couple of seconds. It started yesterday after about 1 month of use.

What I noticed was that the issue stopped when I took the batteries out of the remote, which leads me to think it is possibly an issue with the remote.

Any known solution to this?

Labels (1)
0 Kudos
1 REPLY 1
RokuHaz-M
Community Moderator
Community Moderator

Re: Playback pausing randomly

Hi @Isak 

Thanks for getting in touch!

There are several possible reasons why we might be facing this issue, so let’s team up and pinpoint the problem together! Could you try unplugging the Wi-Fi router from the wall outlet and waiting for a couple of minutes before plugging it back in? After that, please let me know if the issue persists. 

Keep me posted!

Roku Community Team

Haz M.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.