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Caliph9k
Newbie

Roku Remote Stops working with Stream Stick +/4K over time (2hrs)

I have two Roku Steaming Stick, one + (3810X) and one 4k. Both are exhibiting the same problem.

When I turn the TV/Roku on, everything all works perfectly.

But after watching for a movie or a few TV shows, the remote ceases to work. I purchased the second Roku as I thought it might be a faulty remote, but the same behavior persisted.

The Streaming Stick is playing shows perfectly, so I dont think its a wireless network issue, and when I use the Roku remote app on my phone everything works perfectly.

To resolve the issue, I've been resorting to powering the TV and Roku down and then back up. But this is very frustrating.

My Roku Streaming Stick+ is running version 11.5.0 build 4312-50

The remotes are the Roku Voice Remote that came with the Streaming Stick+/4K

Appreciate any assistance in getting my remotes working reliably.

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Remote Stops working with Stream Stick +/4K over time (2hrs)

Hi @Caliph9k,
Thanks for posting in the Roku community!
We understand that you are having a problem with your Roku remote. No worries, help is here. Please click the link and follow the steps provided: How to fix a Roku voice or simple remote that is not working 

If the problem persists, please keep us posted.

Best regards,
John

John
Roku Community Moderator
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