Remotes

[halwel]

Since the latest update (8.11.0.47), the Roku iPad remote app is draining my battery significantly while Private Listening is engaged.  Has used 50% of iPad Pro battery—large!—in just 3h, and battery section shows 81% due to Roku Remote app, in background.  Not due to screen being left on or anything:  This has happened with the Roku Remote app running minimized, in background, with iPad screen off.

Since there’s no longer any way to report an issue to Support (that I can find—is Roku really that big now, that they don’t allow users to contact them directly??!!), I’m hoping this will catch the eye of support and they’ll look in to what changes were made to cause this sudden huge increase in battery usage by the app.  Has never been an issue before (I use Private Listening every night).  If anyone else is experiencing the same issue, or knows of a fix, please reply.  Thanks.

[halwel · Accepted solution]

Issue has not reoccurred, must have been temporary glitch solved by reboot of iPad.  Consider matter closed, but can’t find a way to delete post….

[RokuAustin · Accepted solution]

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@halwel wrote:

Issue has not reoccurred, must have been temporary glitch solved by reboot of iPad.  Consider matter closed, but can’t find a way to delete post….

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We appreciate the update! No worries about deleting your post, it may help someone else out. Thanks for your contribution and keep us updated if things change.