I’ve had a 3921RW - Roku Premiere+ (Software version: 9.4.0•build 4210-91) for several years, and its always worked without incident. Recently, the included enhanced (point anywhere) remote started acting up. First it started to need to be pointed at the Roku Device. Then, it stopped controlling the volume and power for the TV (Samsung UN55JU6500). I replaced the batteries, restarted the Roku device, and factory reset the Roku device. Now, when I try to pair it, it says it’s not found and it will not control anything.
Additionally, if I go into the remote Settings>Remotes & devices>Remotes>Voice Remote>About (it says)
Last Used: Mar 26, Battery Level: Unknown, Firmware Version: Unknown, Name: Voice Remote, Model: RC128
If I go into the remote Settings>Remotes & devices>Remotes>Voice Remote>Set up remote for TV control (it says)
The current remote does not support TV control.
Is there a known update/firmware bug causing this? Any workaround would be appreciated.