Remotes

[Salaman]

I got a new Roku Express 4k+ less than a month ago, and the remote is already completely dead. Have changed the batteries, and they work when inside a different remote, and no other batteries work inside this remote. Not even the pairing button will light up, I tried everything on the website - I am certain it is completely dead. This is appalling that something like this can happen so quickly.

The serial number on my device is SO7P219A7V2K. Hopefully I will get a quick response as this is beyond infuriating and I have no idea what to do anymore.

[RokuKariza-D]

Hi @Salaman

Thanks for bringing this to our attention.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Salaman]

Thank you for the quick response @RokuKariza-D - I appreciate it.

So far today I have not heard through anything in my email - is it faster to go through the exchange channel? I’m still under warranty and don’t want it to run out while I’m waiting.

[RokuKariza-D]

@Salaman

Appreciate the update. 

It looks like you are now in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

All the best,
Kariza