Roku Community

RedVet21

I was told that i would be receiving a replacement streaming stick remote with voice. I have not received as of today and have not been updated on shipping info. Can you update me on the status of sipping info. I cannot use my TV to scroll to the channels or setting options I need to access.

Thank you,

RokuRiamie-D

Hi @RedVet21,

Greetings from the Roku Community!

We understand you haven't received your Roku remote replacement yet. Please check your inbox, as we've sent you a private message with further assistance.

Additionally, a big thank you to @makaiguy for tagging us in this community thread!

We look forward to resolving this for you soon.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator

View solution in original post

makaiguy

Paging Roku employees @RokuAustin, @RokuMaryEF, @RokuCarly, and any other moderators for follow up.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

RokuRiamie-D

Hi @RedVet21,

Greetings from the Roku Community!

We understand you haven't received your Roku remote replacement yet. Please check your inbox, as we've sent you a private message with further assistance.

Additionally, a big thank you to @makaiguy for tagging us in this community thread!

We look forward to resolving this for you soon.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator

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