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Clikcar
Newbie

Re: Replacement USB Wireless Receiver??!?

I found this post while trying to find a way to purchase the Wr001 cord for our streaming stick+. I called the customer service number and spoke to Norman. He advised me that Roku does not ship to Canada. I would need to have it shipped to an American address and then have it shipped to me.

It sucks that Roku doesn't ship to Canada even though they sell their products internationally.

We really enjoy using the Roku streaming stick and are saddened not to be able to continue to use it. If we can't find a way to purchase the cord, we'll have to go with another company for their streaming device. 

0 Kudos

Re: Replacement USB Wireless Receiver??!?

Hi, I also need a replacement advanced wireless receiver and live in Canada. Please help. 

Sheridan.

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RokuDanny-R
Retired Moderator

Re: Replacement USB Wireless Receiver??!?

@SheridanDallas

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Snoopy6015
Newbie

Re: Replacement USB Wireless Receiver??!?

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RokuDanny-R
Retired Moderator

Re: Replacement USB Wireless Receiver??!?

@Snoopy6015

Thanks for the post.

Please see my previous response and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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JMedlin
Newbie

Re: Replacement USB Wireless Receiver??!?

Looking for the same cable. Ran across your chat. Link works and sent me to the right place to order. Thanks!!

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Nathiam
Newbie

Re: Replacement USB Wireless Receiver??!?

Hi Danny — can’t seem to find a way to PM you. I am in Canada — same issue and can’t find a way to order a replacement cable. SN 263157175803 model 3810x. Please advise… 

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