Replaced a roku device. Remote not working out of box
I replaced a Roku express device. The remote new remote was working up to the point where It stopped working when I tried to enter password for wifi. It got stuck on the letter a and would not move. I got another remote from another room and it worked to enter the password. I have tried everything that was suggested and cannot get the remote to work. Model #3930x SN#50083226agju.
For clarification, are you experiencing an issue with a remote for a Roku TV or a Roku device? If you are experiencing an issue with a Roku TV remote, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
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