Remotes

[summersrl]

Roku replaced the box and remote for me. Since then I haven't had any issues.

[Bordentown50]

Roku replaced the remote and that fixed the problem. 

[Natiko]

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@Bordentown50 wrote:

Roku replaced the remote and that fixed the problem. 

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How did you get a replacement remote?

[Bordentown50]

I posted the problem issue on this forum and Roku contacted me to provide them some additional information on this forum’s private side (I at first ignorantly responded to their email rather than on this forum’s private chat, which delayed the overall response 😀). Several days later I received the remote in the mail. 

[Xsnowwhite]

I worked with Roku for weeks to troubleshoot, and then in the end they told me that my only option was to order a new remote. How come some other people got sent new remotes for free??

[Bordentown50]

Sorry to hear about your experience.

[Juliette]

I am having the same issue - I have a ROKU-3, model 4200X that has started displaying the remote control battery icon in upper right corner of screen.  I have replaced the batteries 3 times, with brand new Duracell batteries.  After reading the many comments that this does not work, I am hesitant to reset the box and/or my modem/router.  We have 3 Roku devices, all different models - I tried using one of the other remotes to see if that would work, it didn't.

Not only does the icon display, my whole device has become very slow to respond.  It also buffers a lot, whereas it never did that before.  This has been going on for about 2 months now. 

Has Roku figured out what the solution is to this problem?

Thank you

[Bordentown50]

I too had a Roku 3 and the persistent battery icon drove me nuts for awhile. Whenever the icon was on (which was always) navigating any menus was painfully slow and annoying. Additionally, the **bleep** thing steadily killed whatever batteries I put in the remote control. The resolution for me was that Roku sent me a new remote control. I believe there is obvious software problems with the original Roku 3 remote control. I am honestly surprised that Roku seems to be taking a kind of piecemeal approach to this when so many people are raising the same issue.

[jlamonaco]

same thing happening here. ive tried new batteries, resetting the stick and re-pairing the remote. Nothing works. I may try pairing one of the other 2 remotes from our other roku devices, but this seems like an issue w/ the latest update maybe?

[RokuDanny-R]

@Bordentown50 @jlamonaco 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny