Remotes

[Nori]

I tried new batteries in remote. That corner battery icon still on, sometimes green, sometimes white, always annoying! When you say reset the box what exactly is that process? Just pulling 2 connection wires out?

[jrtaxman]

I have the same issue.  It appears on the home screen and on any app (Netflix, Amazon, Hulu, etc.).  It is always there.  White in color.  Green with new batteries.

[Bordentown50]

Having exactly the same issue, batter sign popping up on the right side of the tv for the past several weeks. Finally started getting under my skin. 

[RokuDanny-R]

@Bordentown50 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Bordentown50]

Done already.

[Bordentown50]

It has been a week since I sent a PM message with the requested details and I haven't heard a peep from Roku. A cursory look at the board messages clearly indicates that this issue with the Roku remote seems like a recurring issue over sometime now, why is Roku's ability to fix it so pathetic?.  

[RokuDanny-R]

@Bordentown50 

Thanks for the note.

It doesn't look like you sent me a private message (PM). If you would like further assistance with your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

For more information about how to send a private message, visit our Community post here: Welcome to the Community

Thanks,
Danny

[Bordentown50]

I have to humbly admit that I was woefully mistaken when I asserted on this forum that I had sent a message to Roku reference above issue and failed to receive a response even after a week. I had sent an email message with requested details in response to the mail notification I received rather than access this forum's private messaging board.

My apologies again for my unwarranted and rash posting.

[Dwelliot]

Same problem here. Why doesn’t Roku research instead of asking its paying customers?

[Natiko]

Yeah, my tv does the same thing and nothing I’ve ever done has fixed it.