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Remote won’t stop scrolling

My remote scrolls endlessly and won’t let me select anything on my Roku streaming stick. This just started happening. Restarting the device and changing the remote batteries doesn’t help. There are no other remotes around the tv. Any suggestions? 

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Roku Guru

Re: Remote won’t stop scrolling

Hi @Radon1818

Thanks for the post.

Please be aware that the Roku Streaming Stick (3600) is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku stick, you can purchase a compatible remote on our Products page here.

You can also use the Roku mobile app as a remote. Here's a link to know how it works: How do I install the Roku® mobile app?

I hope this helps!

All the best,

Kariza D.
Roku Forum Moderator
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