Remotes

[RokuMary-F]

Hi @jfeltrop,

Welcome to the Roku Community!

We're here to help with your remote issue. We understand that you are having difficulties pairing your Roku remote.

For us to isolate your remote issue, it would be very helpful if you could answer the following questions:

• What Roku model device are you using?
• Have you tried using another HDMI cable to connect your Roku device?
• Can you please specify the troubleshooting steps have you taken so far to try to resolve the issue?
• Have you tried taking a look here at our Support resources and following the steps to help with the issue? How to fix your Roku voice or simple remote that is not working | Official Roku Support

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[Trescue91]

C138C2258306

[Poliva1995]

Thank you@ Darn Roku went crazy on us. Placed remote by receiver and it paired up.

[Kent3]

Same as above ..stuck on pairing ..new streaming stick 4k ..serial # sojc347cgrdx

[Kent3]

Issued fixed ..use the power cord that comes with the new stick …I was trying to use the old existing power cord from the old device