Remotes

[dlagocki]

So a coworker did a factory reset to our office tv and now we cannot move past the "Lets get started"
prompt.  The remote will power the tv/on off but i cannto select the language to get started.  

[RokuHaz-M · Accepted solution]

Hi there! @dlagocki 

Thanks for letting us know!

You'll want to pair the remote before you can start using the Roku. Since you just did a factory reset, it’s going to make you go through the setup process from the beginning. 

Check out this link for more information on pairing the remote during setup.

If you have any further questions, let us know! 

Cheers!

Roku Community Team