Remotes

[Jbagwell]

The screen for pairing comes up and my enhanced remote blinks but it will not go past that screen.  I have changed the batteries and done all of the things all of the videos instruct and still same result.  

[RokuKariza-D]

Hey @Jbagwell

Thanks for reaching out.

Just to make sure, have you tried the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote? If so and the issue persists, please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to hearing from you soon.

All the best,
Kariza

[Jbagwell]

2139A9076633

[RokuKariza-D]

@Jbagwell 

Appreciate the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Shelbysuee]

@RokuKariza-D my remote will not pair either even after replacing batteries and getting new remote

213044715870

3810x

[RokuDanny-R]

@Shelbysuee 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: Fix your remote

Please keep us posted what you find out.

Thanks,
Danny