Remotes

[Yokercito]

Hello!
When i press the OK button or Down arrow button while selecting stuff the volume goes up. 

how can i fix this?

[RokuDanny-R]

@Yokercito

Thanks for the post and letting us know about the issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass along the information to our Support team to assist you further.

Thanks,
Danny

[Yokercito]

Hello!

serial is X001001R22JV

the issue sometimes goes away by itself only to return again. Restarting the system doesn’t help.

[RokuDanny-R]

@Yokercito

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny