Remotes

[vsloandc]

I keep getting a small green or grey box with a remote in it in the upper right hand corner of my TV screen. I've changed the batteries (they're now 88% charged), re-paired the remote, unplugged the Roku stick device, etc. etc. Nothing works and my remote keeps not working. Please help!

[DBDukes]

@vsloandc 

Try this. (Troubleshooting, not a fix.)

Download the mobile app for Roku.

Take the batteries out of the remote.

Using the mobile app remote functionality, restart the Roku device.

Do you still see the battery box?

[vsloandc]

thanks. I'll try it and see if it works