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Remote problems not 2 weeks old

My Roku express 4 k+ Had 2 weeks And the remote stopped working and can’t find nowhere on There website to help me 

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Re: Remote problems not 2 weeks old

Try pairing the remote again.  Press and hold the button in the battery compartment until the light starts flashing.  Restart your Express by disconnecting the power for a few seconds and then plug it back in.

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