Remotes

[ArmandoF]

Hi,

I am installing a Roku Streaming Stick+ and it is stuck on the "Pair Your Remote" screen. I have tried everything and it remains stuck. The green light on the remote is blinking.

I've looked through all Troubleshooting and spoken with Support staff. Nothing has worked.

Any suggestions? This is replacing an older Roku. Could there be interference?

Thanks!

[DBDukes]

Maybe. Unplug the old Roku. That'll halt that possibility.

I have found that experience you're encountering with weak batteries. Check and see if the remote paired anyway. If so, check the battery power.

[Tivoburkee]

If you put in the batteries and remote is already blinking still press the pairing key for 5 seconds and release. 

[ArmandoF]

Hi,

I’ve tried various batteries and unplugged the old Roku, still no luck 

[ArmandoF]

Hi,

Thanks. That still doesn’t work unfortunately. Nothing seems to be pairing the remote to the stick. 

[RokuMary-F]

Hi @ArmandoF,

We're very sorry to hear of the troubles. 

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary