Remotes

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Stickysqueek
Reel Rookie

Remote not pairing to Streaming Stick

I have a roku stick and a roku Express,  I only have  1 voice remote that works perfectly for the Express but will not pair with my stick,  I have tried well everything I can find,  think of,  and some... I'm confused,  I know there is nothing wrong with it,  y will it not pair to the stick,  if I could just get my stick connected to the internet....... errr

3 REPLIES 3
Tivoburkee
Community Streaming Expert

Re: Why does it always happen to me,Remote has me Confused

Would this Roku stick be purple? The 3500 purple stick will not pair with current voice remotes. And they no longer sell remotes that are compatible with purple stick. Although Roku 3 wifi remotes do pair with 3500 stick, the headphone won't work, and Roku 3 can pair with current voice remotes, the 3500 just doesn't. 

Edmund
Roku Community Streaming Expert

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Stickysqueek
Reel Rookie

Re: Why does it always happen to me,Remote has me Confused

No its black model 3810x

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RokuDanny-R
Retired Moderator

Re: Why does it always happen to me,Remote has me Confused

@Stickysqueek

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: Fix your remote

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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