I had the same thing happen with notice of an OS 10.5 update. Screen froze up and controller would not work. I unplugged the power cord at the power strip for several minutes. When I plugged the power back in and turned Roku on, the same info screen came up. After a minute or two, we got a picture on the show we were playing. However, the picture is in the old style format rather than the modern wide screen format. This means we are watching the show on 3/4 ths of the television screen, which wasn't the case before. The show is from the 1970s (All Creatures Great and Small), so it was filmed in the old format, but we were able to watch on the full screen prior to the update. Leave it to Roku to offer now help at all on this issue and leave users to figure it out themselves.