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Remote no longer controls volume and power

I bought a new roku to control the volume and power from remote. It worked. Then I did the software update and it stopped working. I cannot find anywhere to actually talk with someone and get help. Every time I try to go to settings and try to fix, it tells me my TV brand (TCL) is not supported by Roku. Well, it was a few days ago... And I can't figure out how to reply to the posts or message this Danny person who might help...

I am absolutely annoyed with Roku. This is ridiculous. 

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Community Streaming Expert

Re: Remote no longer controls volume and power

If you use the Home Screen menu to select your remote under Settings->Remotes & devices->Remotes do you see an option to "Set up remote for TV control"?

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Help others find this answer and click "Accept as Solution."
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Re: Remote no longer controls volume and power

I’m having the same issue. I tried setting up for TV control. The music doesn’t stop playing. This started after a software update at 12:31 this morning. Now what?

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