Remotes

[Bashbaugh]

The remote is hissing and going through batteries every few weeks. 

[RokuMary-F]

Hi @Bashbaugh,

Thanks for the post.

Please send me a PM with your Roku account email address, details of the issue, and include the serial number of the Roku device from Settings>System>About.

Thanks,

Mary

[user2871368]

Was there a resolution to this?  My remote is doing the same thing, and it goes through batteries so quickly.

[RokuDanny-R]

@user2871368

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[user2871368]

@RokuDanny-R

I PM'd you with the serial number.

[RokuDanny-R]

@user2871368

Thanks for the post.

I have responded to the PM that you have sent me and will continue to assist you from there.

Thanks,
Danny

[Kathy515]

I see several people have posted the same issue yet I see no actual responses on solutions. I see that they're asked for their email address and information for private messages. Can anybody please post what they've done to solve the high pitch sound coming from an inoperable remote.

Remote was working fine hours earlier. I temporary lost internet connection and in the process of reconnecting the remote is no longer working and the sound is very high pitched.

[RokuKariza-D]

Hi @Kathy515

Thanks for the post.

Please reply here with the serial number/device ID of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself. We'll forward it to our Support team for further assistance. 

Please keep us updated!

All the best,
Kariza