Remotes

[Pfowlie]

My remote did this last weekend and doesn't work anymore.  What do I need to do?

[aprilDB]

someone here from Roku reached out to me and sent me a new remote.

[RokuKariza-D]

Hello @Pfowlie

We're here to help!

We would recommend starting with the troubleshooting steps in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

If the issue persists, reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself.

Please keep us posted.

All the best,
Kariza

[Pfowlie]

I went thru the troubleshooting for the remote and frankly, there is no status light at all when holding down the paring button as requested.

The serial number is: 21306D862620

Model: 3810X

Thanks!

[RokuKariza-D]

@Pfowlie

Thanks for the update.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza