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Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jhummer1
Level 7
‎02-25-2023 07:39 PM

Remote issues all the time

Why does the remote just stop working?  This is an ongoing issue on both my roku streaming tvs.   The remote just stops working. Battery life is fine. The reset button on remote doesn’t help. I have to unplug my whole device and reset everything. Which logs me out is many streaming platforms. I want to switch streaming devices because this is ridiculous 

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2 REPLIES 2
Jaz0666
Level 7
‎02-25-2023 07:57 PM

Re: Remote issues all the time

Maybe you can try ordering a new remote for the device on Amazon or Walmart 

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RokuNimfa-C
Community Moderator
Community Moderator
‎02-25-2023 08:11 PM

Re: Remote issues all the time

Hi @Jhummer1,

Welcome to the Roku Community. 

We apologize for the inconvenience you are experiencing with your Roku remote. We understand that you have already tried resetting the remote, but the issue still persists. May we request the serial number of your Roku device so we help you further? If you are unable to access the Setting menu (Settings>System>About) to get this information, you can find the serial number at the bottom or back of your Roku device. 

Keep us posted. 


Regards,
Nimfa

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