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jegardn
Newbie
‎02-11-2023 11:29 AM

Remote is paired and sign in came up, but the none of the buttons will move using the arrows.

Just got a Roku 4k. It paired to tv brought up the sign in to your account, went to sign in with the remit and it would not move the letters to the box. Then it moved about 5 min later for the first letter, and now it won’t move at all. Plus a signal in the upper right corner come up with a circle and a 100 with a big circle and a smaller one on top of it. Is there a phone number so I could talk to a live perso?

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1 REPLY 1
RokuKariza-D
Retired Moderator
‎02-11-2023 02:59 PM

Re: Remote is paired and sign in came up, but the none of the buttons will move using the arrows.

Hi @jegardn 

Thanks for bringing this to our attention.

We would recommend starting with the troubleshooting steps available in this support link: How to fix your Roku voice or simple remote that is not working. If still no dice, please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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