Remotes

[Mf1221]

New Roku. The voice remote all of a sudden will only intermittently work. It will all of a sudden stop responding when buttons are pressed. Then a few moments later, it will work and then delay again. I have tried replacing the batters, restarting the system, repairing the remote, nothing is helping. It is incredibly frustrating and can’t seem to find an answer to fix it. 

[RokuTakashi]

Hi, @Mf1221

It's always great to see new users here in the Roku Community.

We appreciate you for reaching out for support, and we'd be more than glad to assist. Kindly be advised that we have reached out to you through private message here in the Roku Community. Please check your inbox by navigating to your profile and selecting the mail icon located at the top right corner of your web browser since we've reached you from there.

Best wishes,
Kash

[Rapid]

The fix is unknown to Roku, or a well kept secret.  The cause is most likely a remote that goes to sleep.  Waking it up by patiently hitting a button brings back functionality.  Poor engineering and at some point, I'll go back to Firestick which does not have this problem.  Deal with it folks.

[RokuCarly]

Welcome to the Roku Community, @Rapid!

Thank you for letting us know about the issues you've encountered with your Roku remote. We'd be happy to help you find the best resolution for this.

Kindly provide us with the following details so we can assess your concern better and provide accurate resolution:

• Serial number of the Roku device this remote is paired to.
• Is this the remote that came with your Roku device? If not, what specific remote are you having this issue with?
• When did you start experiencing this issue?

I'll be looking forward to your response.

Best regards,
Carly