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Remote functional up to a point

I was setting up my Roku 4k but when I got to the point where I was asked to enter my email address, the remote control unit stopped functioning! It would not allow me to enter my email address or do anything on that screen or move forward. However , and interestingly enough, it allows me to return to previous windows.

Consequently I'm not able to activate/ set up the system which is so very frustrating.

Your prompt assistance is kindly solicited. 

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Community Streaming Expert

Re: Remote functional up to a point

I've had trouble with entering data on screen a few times myself.

Move the cursor around to highlight the data entry field then press OK on the remote to bring up the onscreen keyboard.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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