Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

Re: Remote frozen need help please

ok - since I have 2 Roku 2 boxes that were updated on the same date - 11/17/21, I plugged the other one in and it does the same thing.  After a night left alone, it needs to be rebooted.  

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Level 7

Re: Remote frozen need help please

I have the same problem and have tried every solution under Fix Your Remote. Does anyone at Roku have a real solution to this problem that apparently was caused by the latest update? Don’t need brush off responses from Roku

Roku Employee
Roku Employee

Re: Remote frozen need help please

@Dz2 @Why6

Thanks for the posts.

Can you please specify the issue you are experiencing? What Roku model device are you using? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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