Remotes

[chenangosun]

Occasionally I go to change a channel or pause the remote, while the LG TV is on and it doesn't work.  After I turn the TV off with the remote and back on there is no problem, I am able to change channels and pause the programs.

[RokuCarly]

Thank you for sharing your concern here in the Roku Community, @chenangosun.

We appreciate you reaching out for support regarding your remote concerns and we'd be more than happy to further assist you with this.

Before we proceed, could you please confirm if this is a Roku remote? If so, kindly specify what type of remote this is as well as the Roku player it is currently paired to. Additionally, is this the remote that comes with the device? 

In the meantime, we suggest pressing and holding the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again to see if this will make any difference. 

We'll be anticipating your update as we are more than eager to find you the best resolution possible and help you utilize your Roku remote effectively.

Best regards,
Carly